JOB DESCRIPTION
TECHNICAL CONSULTANT
In order to ensure that technological solutions are successfully implemented, the Technical Consultant is essential in offering clients or internal teams technical experience and direction. Working together with clients, getting to know their business requirements, and suggesting and putting into practice technical solutions that support those goals are all part of this profession. In addition, the Technical Consultant will be in charge of training, problem-solving, and providing outstanding client service.
Key Responsibilities:
- Customer Involvement: Work together with clients to comprehend their technological needs and business objectives. Create and preserve a solid rapport with your clients by offering superior assistance and service. Determine the areas where the client's technical infrastructure can be strengthened and expanded.
- Design and Implementation of Solutions:
- Determine the needs of the client and create customized technical solutions. In order to satisfy customer needs, implement and configure hardware and software systems. Assure the effective incorporation of technological solutions into the surroundings of the client.
- Technical Proficiency: Keep up with developing technologies and industry trends. Give knowledgeable counsel about possible difficulties, best practices, and concerns relating to technology. Diagnose and fix technological problems as they appear.
- Instruction and Record-Keeping: Provide end users and clients with new system and technology training. Provide thorough and lucid documentation for solutions that have been put into practice. As required, offer continuing technical assistance and training.
- Project Administration: In order to guarantee that technical initiatives are finished on schedule and within budget, manage and oversee them. Work together with cross-functional teams to accomplish the goals of the project.
- Guarantee of Quality: Execute comprehensive testing and quality control procedures on deployed solutions. Make sure that data and technological systems are secure and compliant.
Qualifications:
- A bachelor's degree in an appropriate discipline (such as information technology or computer science).
- A track record of success in a related position or as a technical consultant.
- Strong knowledge of different software, hardware, and technology systems.
- Strong analytical and problem-solving abilities.
- Excellent interpersonal and communication skills.
- Experience in project management is advantageous.
- It may be beneficial to hold relevant credentials (such as the Cisco Certified Network Associate or Microsoft Certified IT Professional).