JOB DESCRIPTION
MANAGED SERVICES
Managing and maintaining the IT services and infrastructure for a range of clients will be your responsibility as an Engineer, Technician, or Specialist at a Managed Service Provider (MSP). Your role will be to provide outstanding customer service while guaranteeing the performance, security, and stability of your clients' systems and networks. Delivering effective and dependable IT services that either match or surpass client expectations should be your main priority.
Key Responsibilities:
- Client Assistance: Assist clients with technical issues over the phone, by email, or in person. Investigate and quickly fix IT problems and occurrences. Effectively communicate with clients to comprehend and meet their needs.
- Systems and Network Management: IT environments for clients, including workstations, servers, and network devices, are monitored and managed. System integrity and data security can be ensured by performing regular maintenance, upgrades, and backups.
- Safety and Adherence: To safeguard client information and systems, implement and maintain security procedures.Verify adherence to rules and industry norms.
- Preventive upkeep: Make routine performance and health checks of the system. Recognize possible problems and take action before they worsen.
- Record-keeping: Keep thorough records of the setups, problems, and client systems. Produce and maintain documentation for IT environments and client networks.
- Vendor Administration: Organize purchasing and support arrangements with hardware and software providers. Maintain vendor relationships to make sure that customers' needs are satisfied.
- Project Administration: Plan and carry out IT initiatives, including installations, migrations, and system updates.
- Customer Interaction: Inform clients in a timely and straightforward manner about the state of their IT systems. Provide an update on the quality of the services and any suggested changes.
Qualifications:
- Demonstrated expertise in network management and IT support.
- Relevant certificates (such as Microsoft MCP, Cisco CCNA, CompTIA A+, Network+, etc.).
- Strong communication and problem-solving abilities.
- Familiarity with security, compliance requirements, and best practices in IT.